Aspen Dental - West Melbourne, FL

Andy Fitorre a month ago

This location’s staff and dentist were amazing! My first time here and was recommended by my wife. Doctor Gonzalez was fantastic; he reviewed my X-rays and listened to my needs. I was just getting ready for Invisalign. However he suggested an alternative which not only saved me money but time. His entire team and specifically his assistants, namely Yenis and Milly were very professional and customer service driven. Last but not least, the hygienist (Yudy) was also very thorough and did a great job!! All in all, this location gets 5 stars and my full recommendation.

Roberto Pinho a month ago

I am extremely disappointed with the way this office treats its patients’ time. At my first appointment, I arrived just 15 minutes late due to traffic, and they refused to see me. I understood the policy, so I rescheduled. For my second appointment, I arrived on time. The waiting room was empty when I checked in, yet I ended up waiting for over 45 minutes. During that time, several patients who arrived after me were checked in and called back before I was. When I asked the front desk about the delay, I was simply told that my appointment was a “long service” and that I would just have to wait however long it took. It’s frustrating to see such a double standard. They expect patients to respect their schedule, but they show no respect for their patients’ time. The lack of communication, organization, and customer service was very disappointing. I hope they improve how they treat their patients in the future.

Galina Stavtseva 4 months ago

I had a very good experience at Aspen dental. After several not so good appointments at another place I felt like I was taken care by professionals who know what they are doing. Bree at front desk is always helpful. Dr Gonzalez is vey pleasant and straightforward, explains all in easy way. Jenny his assistant is a very energetic person with positive attitude. I am a nerve rack at dentist, she helped a lot.

richard keener 4 months ago

I’ve been to a lot of dentists over the years, and this office is easily the best experience I’ve ever had. The entire staff is professional, friendly, and genuinely cares about their patients. The doctor takes the time to explain everything clearly, never rushes appointments, and makes sure you’re comfortable throughout the entire visit. You can tell they take pride in their work and want the best outcome for their patients, not just to get people in and out the door. The office is clean, organized and is incredibly welcoming. Highly recommend visiting.

Terry Davis 8 months ago

As a business owner, I evaluate service experiences objectively, and my visit to the West Melbourne location at Hammock Landing was very positive. The staff was professional, welcoming, and attentive. For first-time patients, the process may feel unfamiliar, especially the transition from the exam to reviewing the treatment plan and costs. A brief explanation upfront could help set expectations. That said, I was treated fairly, felt no pressure, and everything I paid for was delivered as explained. The standout was the hygienist—an easy 10 out of 10. She was thorough, clear, and constantly checked in to ensure comfort and understanding. Her professionalism made a noticeable difference. Overall, the experience was handled professionally, and I would confidently recommend this location. Clear communication and professionalism truly matter in any service-based business.